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A Positive Customer Service Experience with AT&T

November 26th, 2008 Leave a comment Go to comments

Since all we see are complaints, I thought I’d provide a little balance by sharing something positive. My AT&T mobile phone bill has consistently been predictable, landing somewhere around $89. This morning I received the emailed “you have a new bill” notice and opened it to find a $9.99 charge from “m-Qube Inc.” What? A quick Google search resulted in many entries showing unauthorized charges and complaints against this company. So I immediately knew this was not an isolated case.

I called the number in the “merchant contact” column on my bill next to this entry which turned out to be AT&T customer service. I explained I had an unauthorized charge on my bill. Very quickly, the agent let me know the charge would be credited, would not return (since it turned out it was a “subscription”), and the agent even added a feature to my account at no cost that requires a PIN be entered to approve any text-message based charges. Nice! The charge has been wiped out, not to return. This took about 2 minutes of my day this morning, less time than it took to write this post!

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